Company Privacy Policy

1. Introduction

Travel Sphere ("we", "us", or "our") operates travelsphere.sbs and is committed to protecting the personal information of our customers, website visitors, and partners. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or services.

By using our website or booking a tour, you consent to the data practices described in this policy. This policy complies with the Information Technology Act 2000 and applicable Indian data protection regulations.

2. Information We Collect

3. How We Use Your Information

• ›To process and confirm your tour bookings
• ›To send booking confirmations, itineraries, and travel documents
• ›To communicate about your tour arrangements and any changes
• ›To process payments securely through our payment gateway
• ›To provide customer support and respond to enquiries
• ›To send promotional offers and travel updates (you can unsubscribe at any time)
• ›To improve our website, services, and user experience
• ›To comply with legal obligations and resolve disputes
• ›To assign appropriate tour guides and agents to your booking

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• ›With hotels, transport providers, and local guides strictly for fulfilling your tour booking
• ›With our payment processor (Razorpay) to complete transactions securely
• ›With travel agents assigned to your booking for coordination purposes
• ›With government authorities if required by law or court order
• ›With our technology service providers (hosting, email) who process data on our behalf under confidentiality agreements

5. Data Security

We implement industry-standard security measures to protect your personal data:

• ›SSL encryption for all data transmitted through our website
• ›Passwords are stored in hashed format using bcrypt — we never store plain text passwords
• ›Payment information is processed directly by Razorpay and never stored on our servers
• ›Access to personal data is restricted to authorized staff only
• ›Regular security audits and updates to our systems

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• ›Essential cookies — required for the website to function (login sessions, cart)
• ›Analytics cookies — to understand how visitors use our site (Google Analytics)
• ›Preference cookies — to remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website.

7. Your Rights

• ›Right to access — request a copy of personal data we hold about you
• ›Right to correction — request correction of inaccurate or incomplete data
• ›Right to deletion — request deletion of your personal data (subject to legal requirements)
• ›Right to opt-out — unsubscribe from marketing emails at any time
• ›Right to data portability — request your data in a portable format

To exercise any of these rights, email us at deepankumar81c401a1e8@gmail.com with subject line "Privacy Request". We will respond within 30 days.

8. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are kept for 7 years for accounting and legal purposes. You may request deletion of your account and non-essential data at any time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.